If you would like to return items to us for an exchange or refund please contact us via email so we can give you a returns authorization code.
Please note the cost for the returning the items back to us is at the customers’ expense, we will not refund the cost of postage unless we have sent you an incorrect item.
We would recommend retuning items to us via a signed for service with proof of posting. We cannot offer an exchange or refund for items that have not been received back to us.
Please make sure that a copy of the original delivery note/invoice or purchase order is included with the returned items. We cannot offer an exchange or refund for items if we do not who they have been sent from.
Please make sure you correctly package the items you are returning to us, so they are very well protected and will not become damaged during transit. We cannot offer an exchange or refund on items if they have become damaged in transit due to not been correctly packaged by yourself when being sent back to us.
We can only give an exchange or refund if the items being returned are:
Unused and in its original resellable condition with all of its external and internal packaging unopened, undamaged. And a copy of the original delivery note/invoice or purchase order is included with the returned items.
The return address is:
DONGBANG AcuPrime Ltd
FAO: Returns Only
1 Forrest Units
Hennock Road East